Tag: Megabus

Another bus to London

Intercity Bus minibus on York Street at Royal York Hotel, February 13, 2024

In late 2023, yet another intercity bus operator started serving the busy Toronto-London corridor, operating between Toronto and London. With the rather unimaginative name of “Intercity Bus,” this new company operates up to four trips a day between Toronto and London. It has since added a route between London and Sarnia; it also plans to run the much-needed link between London and St. Thomas.

There are now five bus companies on the Toronto-London route: Intercity Bus, Onex Bus, Trailways, and Megabus (in a partnership with local coach operator Badder Bus). Those five companies compete with VIA Rail, which operates up to six daily trips between the two cities, with up to 28 round trips daily between them.

Onex Bus departing Downtown Toronto, photo kindly provided by Chris Whitfield

VIA Rail remains the fastest and most comfortable option, with full-service staffed stations in Downtown London and Downtown Toronto, but its fares are typically the most expensive. The private coach companies offer cheaper fares, and several of them directly serve Western University and/or Fanshawe College. Megabus has partnered with Trailways; its booking website includes both the Toronto-London-Detroit Trailways trips and the Toronto-London trips operated by Badder Bus. Otherwise, one must go to the individual companies’ websites to figure out the complete schedule and where each service stops at.

The schedule below, saved as a PDF, includes all regular weekday trips between Toronto and London along with intermediate stops.

Complete schedule showing all regular weekday trips between Toronto and London

In Toronto, Flixbus, Trailways and Megabus/Badder call at the Union Station Bus Terminal, where connections can be made to other Flixbus and Megabus services, along with GO Transit and VIA Rail in the adjacent railway hub. Onex and Intercity Bus make use of a curbside stop on York Street next to the Royal York Hotel, which is shared with the Toronto Island Airport shuttle. These three stops are all within a few minutes’ walk from each other. Some Flixbus runs to London begin and end in Scarborough, and many buses also make a stop at Pearson Airport.

In London, every bus carrier makes a curbside stop at Western University, the terminus of all bus trips from Toronto except Trailways, which continues to Windsor and Detroit. All carriers except Badder/Megabus also serve Downtown London. However, each has a different stopping location, with Flixbus and Trailways opting for a curbside stop on York Street near CitiPlaza (London’s downtown mall), and Onex utilizing the driveway at the VIA Rail station.

Curbside stops are convenient for bus operators, as they’re easy to pull up to and depart from, there’s no rent, staffing, or maintenance costs. With smartphones and online ticketing, there is no need for a ticket agent, and passengers can be notified by text and/or email of any delays or changes. But curbside stops have no shelter and no washrooms.

Interestingly, Intercity Bus has taken over the old Greyhound terminal in Downtown London. At its peak, London’s terminal had dozens of daily departures to cities and towns all over Southwestern Ontario, serving multiple carriers at a time when intercity carriers acted more like a unified network.

The old London Greyhound terminal

The terminal offers seating, washrooms, and is staffed by an agent, a rarity in the post-Greyhound world. The washrooms are especially essential if — as on my recent trip — the bus does not have an on-board lavatory. These new smaller carriers save fuel and labour costs by operating smaller vehicles and matching capacity with demand. They often operate older coaches and minibuses.

Inside the Intercity Bus terminal

I recently took Intercity Bus from Toronto to London to try out Ontario’s newest carrier. Though the 12:10 departure from Toronto was on a minibus similar to those used by rural transit operators (there were only 10 passengers on that Tuesday afternoon run), the ride was comfortable enough, with cloth bucket seats. It was a fast trip: it skipped stops in Woodstock and Fanshawe College, and the driver made very good time on Highway 401, at times exceeding the posted speed limit by 25 or 30 kilometres per hour. Even with a stop for fuel (the driver asked if it was okay), we arrived 15 minutes early at the London terminal.

At its peak in the 1980s, there were over two dozen daily departures from the London bus terminal. There were frequent Greyhound routes to Toronto via Kitchener and via Brantford and Hamilton as well as to Chatham, Windsor, and Detroit; there were also daily Greyhound routes to Niagara Falls via St. Thomas, Simcoe, and Welland and to Strathroy, Sarnia and into Michigan. Regional coach operators also ran from the Greyhound terminal to Stratford, Goderich, Rodney, Walkerton, Leamington, and Port Stanley. Today, there are just four — three to Toronto and one to Sarnia.

Detail from 1990-1991 Ontario Intercity Transportation Guide, showing bus routes from London to points throughout Southwestern Ontario

My hope for the next year is for more stability in the intercity bus industry, perhaps even mergers between some of the smaller players. Onex and Intercity Bus, which compete on the Toronto-London route and offer a similar service, could be beneficial, especially if it results in a network of routes radiating out of London, starting with Intercity Bus’s London-Sarnia service, its planned St. Thomas route, and Onex’s London-Stratford-Kitchener run.

I updated my map of Ontario’s intercity transport services for March 2024, including the new Onex Bus and Intercity Bus routes in Southwestern Ontario. There are new services in East Zorra-Tavistock, connecting to Stratford and Woodstock, and in North Grenville. Unfortunately, Lindsay and Haliburton lost their TOK coach service, Prescott & Russell ended its on-demand service, and gaps remain in Bruce, Elgin, and Haldimand Counties.

Updated Ontario Intercity Map

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March 6, 2024
New carriers, old gaps: the state of Ontario’s intercity transportation network in 2022

Flixbus is one of many intercity coach operators in Ontario right now

With university and college campuses reopening for in-class instruction, white-collar workers slowly returning to the office, and pandemic restrictions receding, there are more intercity transport options in Ontario than at any time prior to March 2020.

New operators, including Germany’s Flixbus, have arrived in Ontario (with routes between Toronto, Guelph/Kitchener, Niagara, and Ottawa), while Greyhound, which pulled out of Canada two years ago, restarted cross-border runs from Toronto, Montreal, and Vancouver. In Southern Ontario, intercommunity bus and van operations continued through the pandemic, with notable service improvements in Simcoe and Grey Counties, new routes in Eastern Ontario, as well as the expansion of “on-demand” services in rural communities and smaller urban centres, including parts of Niagara Region, as the regional government there slowly assumes responsibility for all municipal transit services.

New edition of the Ontario Intercity Transport Map

Despite these advances, there are still many gaps in Ontario that need to be filled. The deregulation of Ontario’s motor coach industry has opened the highways up to more operators, but they are all chasing the same customers, rather than attracting new riders.

For getting between Toronto and Ottawa, passengers have a plethora of choices. They may fly — the fastest, but most expensive option — on Air Canada, WestJet or Porter. They may choose VIA Rail, which is comfortable, but slower. Or they may choose to book a ticket on a Megabus, Rider Express, or Flixbus coach, the slowest, cheapest, and least frequent option. (As of May 2022, only Megabus will begin operating daily buses between Toronto and Ottawa.)

Between London and Toronto, passengers can choose between a four-hour GO Transit train ride that departs at 5:33 AM, one of several daily VIA trains (approximately 2 hours), one of three daily Onex buses (2 hours, 35 minutes) or one of three daily non-stop Megabus trips (2 hours, 10 minutes).

Not all bus operators serve the same locations, either, creating new disconnections. In Toronto, GO Transit, Megabus, Rider Express TOK Coach, and Greyhound USA use the new Union Station Bus Terminal, which is directly connected to VIA and GO trains at Union Station and the TTC subway and streetcar system.

Flixbus stops at a curbside layby on York Street south of the Gardiner Expressway

To save on terminal fees, Onex stops beside the Royal York Hotel on York Street, across the street from Union Station, sharing the layby with the Toronto Island Airport shuttle. Flixbus uses a different coach bus layby on York Street south of the Gardiner Expressway, in the Harbourfront area. Neither curbside stop is marked for either company. Though Ontario Northland still sends some buses downtown to Union Station, some of its buses to and from Sudbury and North Bay now terminate at the Yorkdale Bus Terminal in North York.

The layby next to Royal York Hotel serves the Toronto Island Airport shuttle (which has a sign) and Onex bus (which has no bus stop sign)

In Ottawa, Ontario Northland and Orleans Express use the VIA Rail station (which is on the O-Train LRT system), while Megabus terminates at the St. Laurent O-Train station. Autobus Maheux and Flixbus use curbside stops in Downtown Ottawa. The London-Toronto Megabus route bypasses Downtown London on its route from Western University, while Onex Bus and VIA Rail stop right downtown, along with Strathroy-Caradoc’s intercommunity route.

Another issue is that apart from the Toronto-Kitchener-London, Toronto-Niagara, Toronto-Kingston-Ottawa, Toronto-Kingston-Montreal and Ottawa-Montreal corridors, there is still little choice in price, operator, or schedule.

Rider Express suspended service to Windsor last year, so that the three or four VIA rail trains to London and Toronto (or a flight from Windsor airport) are the only option available for anyone travelling without a car. (Transit Windsor’s Tunnel Bus to Detroit remains suspended, despite the continued loosening of border crossing restrictions.) Peterborough, once a major destination for Greyhound Canada on its Toronto-Ottawa corridor, now only has a nearly two-hour-long GO bus connection to Oshawa GO Station.

Gaps that I wrote about several years ago still remain on the map, which are only more evident as new intercommunity services start up and new carriers emerge. The City of St. Thomas and Elgin County remain the most visible of these gaps; St. Thomas is the only urban transit system in Ontario completely disconnected to any other community, despite its short distance to London. Haldimand County, despite its proximity to Brantford and Hamilton has also chosen to remain off the map. While neighbouring Perth, Lambton, Middlesex, and Grey Counties have developed useful transit connections, Huron and Bruce Counties have very limited links to the rest of the province.

Finally, the gaps between Hamilton and Brantford to the south and Guelph and Kitchener-Waterloo to the north remain to be filled despite the growing population and multiple post-secondary institutions in each urban area. Though the Hamilton-Guelph-Kitchener triangle should be a natural expansion for GO Transit, it has yet to announce its intentions. Meanwhile, no private coach operator has filled this obvious need.

The labour-backed Link the Watershed proposal would connect Guelph, Kitchener, Cambridge, and Brantford, but that plan requires the support of local government, but it still leaves the Hamilton corridor wide open.

As more students return to school full time, and more workers return to the office, the need for reliable and attractive transportation options across Ontario will only continue to grow. As housing prices to continue to increase higher than the already-high inflation rate, intercity transport will be one way to ensure students can stay at home while going to school, and workers don’t have to move or endure long and expensive highway commuting.

Hopefully by autumn, these gaps will finally close for good.

April 27, 2022
A good truck stop doesn’t make for a good bus stop
Following Greyhound Canada’s inevitable final departure, several other companies have begun to take over Greyhound’s busiest routes in Ontario and Quebec.

In May, Megabus Canada began service between Toronto, Kingston, and Ottawa, operating out of the new Union Station Bus Terminal. Megabus’ terminal in Ottawa is the St. Laurent Shopping Centre, with easy connections to Ottawa’s O-Train LRT and several bus routes.

In June, Rider Express, a new intercity carrier based out of Western Canada (where it picked up many of Greyhound’s abandoned routes there), began operating its own Toronto-Kingston-Ottawa route, in competition with Megabus.

Québec-based Orleans Express took over Greyhound’s former Ottawa-Montréal route, joining Ontario Northland and Rider Express at the Ottawa VIA Station. The VIA Station, like St. Laurent, offers a safe, enclosed waiting area, passenger amenities, and easy connections to the O-Train LRT.

While Ottawa has many options for getting to and from Toronto: VIA Rail, Megabus, Rider Express, and two frequent airlines, connections to other cities and towns are limited at best. Ontario Northland’s single daily bus from Sudbury and North Bay through Renfrew County arrives in Ottawa in the late evening, a time not convenient for most passengers. Commuter routes to nearby communities such as Perth, Carleton Place, and Cornwall remain suspended during the ongoing pandemic.

But at least there’s some bus service again, providing new capacity on some of Canada’s busiest intercity routes.

On Thursday, July 15, intercity coach service returns to Southwestern Ontario, with a new Toronto-London service operated through a partnership between Megabus and St. Thomas-based Badder Bus. The route will run non-stop twice daily between the Flying J Truck Stop at Highway 401 and Highbury Avenue and the Union Station Bus Terminal in Downtown Toronto.

Unfortunately, the Flying J truck stop, while convenient for truckers and other motorists, is a terrible place for a bus stop. The map below illustrates the truck stop’s location, on the southeastern outskirts of London.
- Flying J
The truck stop was likely chosen for its proximity to Badder Bus’ operations centre in nearby St. Thomas, and for the space available to park and load a bus in the RV/trailer parking area. The truck stop operates 24 hours, with an on-site convenience store, washrooms, and restaurant, so there are amenities for bus drivers and waiting passengers.

Unfortunately, Megabus and Badder Bus could not pick a less accessible place to catch a bus. The truck stop is surrounded by warehouses, light industry, and agricultural lands. Highbury Avenue is a high-speed highway connecting Highway 401 and central London, with a 100 km/h speed limit. Pedestrians and cyclists are prohibited from using Highbury Avenue (which, until the 1990s, was provincial Highway 126). There are no sidewalks leading south to Wilton Grove Road.

Looking north on Highbury Avenue towards Highway 401, with the Flying J truck stop on the right. Note no sidewalks — pedestrians and cyclists are prohibited from Highbury Avenue at and north of the 401. (Google Streetview – April 2021)

The only transit route within walking distance is London Transit Route 30, a rush-hour only service that serves the industrial area south of Highway 401. Downtown London is easily a 45 minute bus ride (when route 30 is operating), and Western University — a major market for Greyhound when it operated — is over an hour away by bus or a $50 taxi ride. Ironically, the northern outskirts of St. Thomas — that city remains disconnected to nearby London — are closer to the Flying J than Western University.

The Greyhound Terminal in downtown London, two blocks from the VIA Station. At its peak in the 1980s, the terminal served Greyhound, Gray Coach, Erie Coach, and Cha-Co Coach, with buses departing for Toronto, Detroit, Niagara Falls, Buffalo, and cities and towns throughout Southwestern Ontario. (Google Streetview – January 2021)

Greyhound Canada operated out of a terminal in Downtown London, two blocks west of the VIA Rail station. Greyhound shared its building with other carriers in the 1970s, 1980s, and 1990s, including Gray Coach, Cha-Co Trails, and Erie Coach Lines. From Downtown London, there were direct buses to Toronto, Detroit, Niagara and Buffalo, and cities and towns throughout Western Ontario. The terminal was a short walk to nearly all of London Transit’s bus routes, making connections to Western University, Fanshawe College, and the major hospitals easy.

Choosing a truck stop at the far edge of town, nearly inaccessible by public transit reminds me of the final years of Greyhound’s operations in Western Canada. Greyhound abandoned downtown terminals in Winnipeg, Edmonton, Regina, and Saskatoon in favour of new stops in outlying area.

In Edmonton, the downtown Greyhound terminal was expropriated for a new hockey arena, but Greyhound moved for the VIA station in the city’s northwest, which had no public transit access. (Red Arrow, a competing coach operator, maintained a downtown office and stop). In Regina, Greyhound moved from the downtown STC terminal to the airport, which has no public transit connection, and in Saskatoon, Greyhound moved to a truck stop — similar to London’s Flying J — in the northern outskirts of that city. It was clear that Greyhound Canada had no interest in attracting customers and was planning for an eventual withdrawal.

Given Greyhound’s experience, why would a new carrier choose such a poor location for an intercity bus stop, especially in a city as large and important as London? The terminal need not even be in Downtown London to be a major improvement; a stop at White Oaks Mall, just one interchange to the west at Wellington Street, would provide good local transit connections to Downtown London and even Western University while remaining close to the highway.

For now, Ontario’s newest bus stop might also be its worst bus stop.
July 14, 2021