Last month, I wrote about the challenges getting around Toronto’s Union Station, Canada’s busiest transportation hub, particularly for passengers using mobility devices or carrying luggage. Only one poorly-marked elevator directly links the Great Hall and the UP Express platform with the subway station/PATH level, which is located two floors down.
I returned to Union Station on Tuesday, January 7, to see if any improvements were made since I wrote my initial post. Somewhat surprisingly, new signs were installed beside the elevators, indicating which floor goes where.
Elevator signage at B2 level (subway concourse/PATH level by Bay Street) that indicates where the other floors lead to: Level B1 for VIA trains, shops and restaurants, and exit to Front Street, and Level 00 for VIA ticketing, UP Express trains, and access to the Skywalk to Rogers Centre, CN Tower et al.In the GO York Concourse, the elevator leads to Level 00 (The Great Hall) only.
These signs are a notable improvement, but there is still no signage inside the elevator cars themselves, so the traveler must note the directory signage before entering the elevator. Furthermore, the Great Hall, the historic centrepiece of the Union Station complex, is not noted, even though it is a logical meeting place from where access to all GO, VIA, and UP Express train services can be made, or where taxis can be found right outside.
Unfortunately, the elevators themselves are still difficult to locate, and the decision to have just one slow elevator connect the Great Hall/UP Express floor with the subway station entrance remains unfortunate. There is still so much more to be done.
In the Great Hall, there are clear signs directing passengers towards the subway, but there are no indications on where a barrier-free passage can be found. A supplementary sign pointing towards the one elevator, located at the far end of the Great Hall, could be useful here.
Previously on this website, I discussed the problems with the unsightly, intrusive, and poorly thought-out mess of Jersey barriers plopped in front of Union Station along Front Street. They have not only been an eyesore unbefitting a signature heritage structure, but they have also been difficult for pedestrians to navigate around, especially at the corners of Front and Bay and Front and York.
Inside Union Station, however, a lot has changed in the last few years. In general, pedestrian flow within the station building has improved, especially with the opening of the GO Transit York Concourse, which provides a second access point for regional trains. Flow between subway, train, and shops is considerably improved; there are also a lot more food and retail options befitting a central transport hub.
Despite new escalators and elevators, accessibility in Union Station remains poor. Though technically, the station is fully accessible to anyone using a wheelchair or other mobility device, the wayfinding is absent in key areas. There is only one small elevator that directly connects the subway level with the Great Hall, UP Express trains, and Front Street. An accessible route is also difficult to find.
The view after entering the Union Station complex from the TTC subway. The overhead sign shows the way to GO trains, the bus terminal, the Union Market shopping area, Scotiabank Arena, CIBC Square (an office building), York Street, more shops and restaurants, and VIA and UP Express trains.
Imagine entering Union Station from the adjacent TTC subway station with a wheeled device or a mobility aid. There is a large concourse with signs leading forward towards the GO Transit York Concourse along with Scotiabank Arena, the bus terminal, and Union Station shops and food kiosks. To the left is Bay Street, and to the right are a set of escalators and stairs leading up towards VIA Rail and UP Express trains. Behind the stairs and escalators is a single elevator, hidden away.
To the right is a set of escalators, stairs, and hidden behind, a poorly marked single elevator.These lead towards UP Express and VIA trains, York Street, and attractions such as the CN Tower, the Convention Centre, and Rogers Centre.
The elevator provides no information other than a sign that indicates that this is, in fact, an elevator, and this is the B2 level. This is a single, small elevator, which operates slowly.
The elevator at the B2 (subway) level
Once inside the elevator, there is no information other than buttons marked “G”, “B1”, and “B2”. There is nothing to tell the elevator user what is accessible from each floor.
Confusingly, the official Union Station map directory calls the three levels “Street Level” (G, the Heritage structure including the Great Hall, West and East Wings, along with the path towards UP Express and the Skywalk), “Lower Level” (B1, the GO York and Bay Concourses, the concourse beneath the Great Hall, and the VIA departure area) and “Retail Level” (B2, including the food court, food hall, and connections to the subway). In the elevators, the audio prompts only mention the three level names.
Inside the elevators, there is no indication what each level is, or where they lead to — the buttons and empty spaces beside them just show G, B1, and B2 levels
At G level, which includes the Great Hall, VIA Rail departures and business class lounge, and the passage west towards UP Express trains and the Skywalk to the CN Tower and Rogers Centre, the elevator is also hidden behind a wall.
The only elevator connecting the Great Hall, the lower concourse, and the subway level is hidden, with tiny signage directing travelers to it
On the west side of The Great Hall, there is also an elevator, beside the stairway down to the GO Transit York Concourse. This elevator does not serve level B2.
York Concourse elevator, on the west side of Union Station’s Great Hall
If the traveler was only connecting from subway to UP Express with a heavy bag, and not using a mobility device, they might decide to take an escalator from the subway B2 level to the B1 level, the lower Union Station concourse originally intended as an arrivals area for intercity trains. However, there is no elevator or upwards escalator to be seen.
Looking west in the lower concourse, towards York Street and UP Express trains
If one knew Union Station well, they could make a lengthy detour through the ramps in the VIA Rail area to get to the Great Hall or go around through the GO York Concourse to reach the elevator or up escalator to the Great Hall. But these routes are not marked from the lower concourse area.
To show how difficult it can be to navigate the station while using a wheeled device (be it a wheelchair, stroller, or wheeled luggage), I shot this video showing how a first-time visitor getting off an UP Express train from Union Station would try to find the TTC subway entrance.
Video depicting 9-minute trip at a normal walking speed between the UP Express area and TTC subway station entrance, using first available elevators each time.
At no point was there any visible signage showing the most direct route for someone requiring a barrier-free path from UP Express to the subway. The maps below show the route I took:
Route from UP Express to the Great Hall and York Concourse Elevator (Street Level, or G). Arrows are added to mark the route I took in the video.Path through York Concourse, lower Union Station concourse (Front St. Promenade) – the B1 Level, and to the second elevator to the Bay St. Promenade (subway level). Arrows are added to mark the route I took in the video.Last part of the trip on the Retail Level (B2) to the subway station entrance. Arrows are added to mark the route I took in the video.
Whenever I travel through an international airport — Toronto Pearson is a good example — I never have to think too hard about where the accessible routes are. Escalators are easy to find. There are banks of two or three large elevators in strategic locations on the ground side of airports, connecting departure and arrival areas, as well as ground transportation facilities. As Canada’s busiest transport hub — busier than Toronto Pearson Airport even — Union Station’s elevators and escalators should be plentiful and easy to find.
I am aware that there are particular challenges at Toronto Union Station — the City of Toronto controls only the common areas, such as the Great Hall, the retail areas, and the main entrances. Metrolinx, the agency responsible for GO Transit and UP Express, controls the York and Bay Concourses, as well as the UP Express station area. VIA Rail maintains its departures area. There are also heritage elements that need to remain intact, such as the Great Hall. But these issues of ownership and heritage preservation do not excuse the difficulty of getting around with a mobility device or even a wheeled bag.
Why weren’t multiple elevators installed connecting all three levels, to improve capacity, speed, and provide redundancy in the case of an elevator outage? Why are there not easy-to-find elevators in the West Wing near the UP Express area?
Judging by the condition of the signature Great Hall itself, there is work yet to be done before Union Station is fully restored to its 1920s grandeur. It should not be too hard to improve accessibility and wayfinding as well. Not just for Torontonians, but for international travelers too.
The Great Hall floor is still cracked and patched, with electrical tape covering some of the damaged sections
On Tuesday, October 4, Metrolinx announced a new name for Oshawa GO Station, the eastern terminus of its busy Lakeshore Corridor. In a ten-year agreement with Durham College, a publicly funded post-secondary institution, the station will now be known as “Durham College Oshawa GO.” This was announced on Metrolinx’s Twitter account, Durham College’s social media, and on the GO Transit Lakeshore East Twitter account, which usually advises passengers of train delays and cancellations.
📢 Oshawa GO is now Durham College Oshawa GO!
Customers will start see the new name on the station building itself and on assets throughout our system. pic.twitter.com/dAAvCjOz2e
GO Transit Lakeshore East Train tweet on October 4“Allow us to reintroduce ourselves” – promotional poster at Oshawa Station proclaiming the new “Durham College Oshawa GO” name
Metrolinx, the regional transit agency that operates GO Transit, claims that “the partnership allows us to better serve Durham Region and the GTHA” in its communications, including an informational poster in front of the station building.
The news did not go over well with GO Transit customers and transit users across the Greater Toronto Area; Metrolinx later deleted its tweet after it was “ratioed” — meaning that negative comments and quote-tweets outnumbered the number of positive responses by a large margin. It is easy to understand why the station renaming was not popular.
Firstly, though “Oshawa” remains in the station name, Durham College comes first with the new moniker. Schedules, signs, and maps will be updated to reflect the new name, while announcements by on-board staff and digital schedule information already reflect the new name. VIA Rail, which shares the station with GO Transit, is not a party to the agreement, and will likely continue referring to the station as “Oshawa.”
Specific details of the agreement, such as how much Durham College is paying for the branding agreement, remain confidential.
On GO Transit schedule boards, Oshawa Station now appears as “DC Oshawa GO”
The new policy of naming rights agreements goes against years of Metrolinx policy for naming stations. When planning the Eglinton-Crosstown LRT, it developed five standards for naming stations and stops:
1. Simple. Simple names are easier to remember
2. Logical. Logical names provide a mental link when trip planning: they should be relevant to the area they reside
3. Durable. Names should be relevant as long as the station exists
4. Self-Locating. Names should allow users to mentally locate themselves within the region
5. Unique. A unique name is one that cannot be confused with any other.
“Durham College Oshawa GO” violates most of the above principles. The name is now a mouthful, much like “Vaughan Metropolitan Centre” (another controversial station name that the TTC objected to, but was overruled due to political considerations), and is no longer simple. The agreement only lasts ten years, so it is not durable. As I will explain further, the name is also neither logical, self-locating, nor unique.
Durham College has three campuses. Its main campus is located in the north end of Oshawa, on a site shared with Ontario Tech University. GO Transit has a bus stop there called “Ontario Tech/Durham College” that is served by GO Transit Route 56 on weekdays, and Route 52 on weekends and holidays. The main Oshawa campus is a two hour walk from the GO station, a 25-35 minute GO bus ride, or a 20 minute drive from the station. This was the main reason why transit users were ridiculing the new station name on Twitter.
Durham College’s Whitby Campus is much closer to Oshawa GO Station, in fact, it is less than 500 metres from the Oshawa GO Station parking lot as the crow flies. Oshawa Station is actually right on the border of Oshawa and Whitby, with the “Welcome to Oshawa” signs next to the main GO Transit parking lot. The overflow lot for Oshawa GO is actually in the Town of Whitby.
The “Oshawa: Prepare To Be Amazed” sign marking the city limit sits next to the GO Station parking lot.
However, the Whitby campus is even harder to get to from Oshawa GO than the main Oshawa campus because it is separated by Highway 401. It is a 41 minute walk between the station and the Whitby college campus along Victoria Street (which has no sidewalks along most of its length), Thickson Road, Stellar Drive, and Champlain Avenue, though a footbridge over the highway would reduce the walking time to a more comfortable 15 minutes.
Google Maps directions from Oshawa Station to Durham College Whitby CampusLooking northwest from the Oshawa GO parking lot towards Durham College Whitby Campus, the large grey building above and to the right of the green Thickson Road exit signLooking east on Champlain Boulevard in front of the Whitby campus across Highway 401 towards Oshawa GO Station, which is marked by the tall digital billboard towering over the roadway
The irony is that both major Durham College campuses are better reached from Whitby Station than the newly named “Durham College Oshawa GO.” There are no direct buses to the Whitby Campus from Oshawa Station, but Durham Region Transit (DRT) Route 917 provides regular service from Whitby Station. Furthermore, DRT operates more frequent service on Route 905 between Whitby Station and the Oshawa Campus than GO Transit does from Oshawa Station. Google Transit itself recommends transferring at Whitby to DRT, rather than at Oshawa, because the connections are more convenient. GO Route 56 operates only every hour on weekdays, and Route 52 runs every two hours on weekends and holidays. Meanwhile Route 905 stops in front of the Oshawa campus every 15-30 minutes, 7 days a week.
The connection at Oshawa Station to Durham College’s main Oshawa Campus makes sense only when transferring from a VIA Train, or from GO Transit Route 88 from Peterborough and Clarington.
Excerpt from Durham Region Transit system map, with Oshawa and Whitby stations and both Durham College campus locations highlighted
Therefore, at this point, renaming Oshawa Station to “Durham College Oshawa GO” makes no sense. The new name violates basic wayfinding standards, while Durham College itself is better accessed from a different GO Station. Perhaps Durham College could operate a shuttle service to its campuses from the station, making the co-branding a more plausible.
Though I am critical of the process, I am sympathetic to Metrolinx’s position. I do not believe they were supportive of the province’s decision to rename a major LRT project for a political ally and paid advisor to Doug Ford’s Progressive Conservatives. I strongly believe there are many within the organization who are not happy about the station renaming agreements either. They must work with a very “hands on” government that is eager to promote new transit projects and benefit their supporters.
TTC stops have improved with the addition of route numbers, but this bus stop is deceivingÂ
In the last few years, the TTC has made significant improvements in its maps, signage, and wayfinding standards. It also introduced new streetcar and subway fleets, retrofitted elevators into older stations (all but one streetcar line and a majority of subway stations are now fully accessible), and opened a new subway extension. Though overcrowding, bunching, and weekend closures continue to be aggravations, it is important to recognize where the TTC has improved.
Specific changes to TTC wayfinding include a new simplified system map, better signage at subway stations, introducing standard signage for diversions, scheduled closures and construction notifications, and revising the classic TTC bus stop.
However, two recent changes represent an unfortunate departure from these improvements. (more…)
Sean Marshall 