Sean Marshall

Author: Sean Marshall

  • A heartbreaking end for the Ontario Science Centre

    A heartbreaking end for the Ontario Science Centre

    A family enters the Science Centre for the last time on Friday June 21, 2024

    When I was growing up, our family would make a trip every year to the Ontario Science Centre, a 45-minute car drive from our home in suburban Brampton. Invariably, these trips would take place on the first PA day of the school year, typically on a Friday in late September or early October, when the ravine was still lush and green, with only the first hints of the changing season.

    Because it was early in the school year, and since the Toronto school boards typically had different PA days than the Dufferin-Peel Catholic board, the Science Centre would be mostly empty; my father would run with my brothers and I along the corridor over the ravine between the entrance hall and the great hall. At the end of our visit would be an hour spent at the Science Arcade, the highlight of any child’s visit to the once-great institution. I marveled at Raymond Moriyama’s wonderful harmony of concrete, glass, and natural beauty as one descended into the West Don Ravine by means of glass walkways and escalators.

    Later visits in high school and in my early adulthood, however, were not as great. The exhibits were getting old, and the place started feeling worn out. The Dalton McGuinty and Kathleen Wynne-led governments did not value the Science Centre enough to invest in its relevance or its long-term maintenance. Doug Ford’s PC government continued the neglect, favouring a private redevelopment of Ontario Place (closed under the previous Liberal government) with a new, downsized Science Centre to take its place.

    In 2022, that once-wonderful double-deck bridge between the entrance hall and the exhibition space was closed due to the risk of structural failure, with no plans to fix or restore the link. Instead, $2 million a year was spent on shuttle buses ferrying visitors between the upper parking lot (after they paid admission) and the lowest level at the bottom of the ravine. That year, the planetarium (a smaller version of the McLaughlin Planetarium that operated next to the Royal Ontario Museum until the 1990s) also closed due to deterioration.

    A December 2023 report from the provincial Auditor General’s office took issue with the government’s management of the Ontario Science Centre and the flawed business case for moving it to a new location on Toronto’s waterfront, in a location much less accessible to school groups.

    Loading Ontario Science Centre visitors on shuttle buses, June 21, 2024

    The most recent development in which engineers warned of sections of the roof in danger of failure and collapse in a report to Infrastructure Ontario (linked in full on the CBC Toronto website) after October 31, 2024, with repairs costing between $22 million and $40 million. The immediate closure, announced on a Friday afternoon, would provide time to allow the exhibits to be removed, possibly to an interim location. However, most of the roof was found to be in good or fair condition in an the engineer’s report, making the immediate closure suspect.

    Globe and Mail architecture critic Alex Bozilkovic questioning the government’s sudden closure on X/Twitter.

    On Friday morning, gates were already being installed at the parking lot entrances to the Science Centre, before the official announcement, even before the Toronto Star published the first story about the closure on its website around noon.

    Workers install rigid gates at the staff parking and bus exit at Ontario Science Centre. Local Liberal MPP Dr. Adil Shamji speaks to a reporter in front.

    One cannot help but be skeptical about the sudden decision to close the Science Centre, despite the demolition by neglect by the Liberal and PC governments. Had an announcement been made, but with the closure taking effect two weeks later after the long weekend, it would have given visitors one last time to appreciate the Science Centre and its unique architecture. But that might also be the point. By making the closure a done deal without the opportunity for the community to rally to save the Ontario Science Centre, Doug Ford’s PCs have shut down debate. By the time the legislature meets again in October, their hope is that opposition to the destruction of Ontario Place and the Ontario Science Centre will have dissipated. The Friday afternoon news dump also fits this strategy.

    Though I made it up on Friday to document the closure, I am sad that I did not make it for one last visit, just as with the sudden closure of the Scarborough RT last year.

    The most heartbreaking thing for me was watching a young family walk from Flemingdon Park into the Science Centre just as the news media was assembling for a press conference with Don Valley East MPP Dr. Adil Shamji and Floyd Ruskin of SaveOSC. The young child looked so excited for a day at the science centre, unaware that it would be the last day it would ever be open.

  • Transit museums’ transit dilemma

    The Pennsylvania Trolley Museum now features a new main entrance and exhibition hall, along with an on-street boarding area complete with vintage signage.

    While visiting Pittsburgh earlier in June, I also paid a second visit to the Pennsylvania Trolley Museum (PTM), located 45 minutes south of Downtown Pittsburgh in Washington PA. I had visited the museum a few years prior as part of a visit to the Pittsburgh area, but since then, a new section of the museum opened to the public, and there were additional cars in operation.

    While I went to PTM with a friend who planned to stick around until the evening, I planned to return to downtown Pittsburgh earlier in the afternoon. I found information on a local transit service operated by Washington County — called Freedom Transit — that ran a route to and from Pittsburgh that stopped not too far from the museum’s main entrance. That plan did not go well at all.

    It is an unfortunate irony that most North American transit museums have poor or non-existent transit access. There are historical reasons why this came to be, but some of the continent’s best transportation exhibitions are inaccessible to newer generations of transit fans, historians, and enthusiasts, many of which do not or cannot drive.

    Washington County Transportation Authority, or “Freedom Transit,” doesn’t offer much freedom
    (more…)

  • A walk to the ballpark

    Returning to Downtown Pittsburgh across the Roberto Clemente Bridge after the game and a fireworks display

    Earlier in June, a friend and I took a weekend road trip to Pittsburgh, a five-hour drive southwest of Toronto. On our first night there, we took in a ballgame at PNC Park, where the hometown Pirates hosted the Minnesota Twins.

    Though I do not follow the Pirates (who are in the National League) nor the Twins (who are in the AL Central), I was excited to take in a ballgame in Pittsburgh because I have heard about the park’s intimate confines, the great view of the Pittsburgh skyline, and the fireworks that follow certain Friday and Saturday night games. PNC Park lived up to the hype.

    Among the major North American sports leagues, Major League Baseball has the most significant differences between venues. Unlike hockey, basketball, soccer, and football fields, the dimensions of each playing surface vary considerably, as does the architecture. PNC Park was built in the retro-classic style similar to Baltimore’s Camden Yards; it opened in 2001. When the naming rights for the new publicly-financed stadium was purchased by local bank PNC, the city renamed the adjacent 6th Avenue Bridge for beloved Pirates player Roberto Clemente, a Hall of Famer and a humanitarian. That bridge is closed before and after each game to motor vehicles so that fans can walk and bike across the Allegheny River to and from downtown.

    Statue of Roberto Clemente located between the stadium and the bridge renamed in his honour. No statues of cable tycoons can be found here.

    The skyline view from behind home plate is spectacular, showcasing the most iconic buildings and some of the many bridges crossing the three rivers in the downtown area. With lots of washrooms, a wide concourse, and plenty of food and drink concessions, the stadium felt intimate, yet uncrowded. Lineups were always short, and where play wasn’t visible (such as in the washrooms), speakers played the radio broadcast. Ushers were very friendly and helpful as well.

    View from up behind home plate

    The game was followed by a 10-minute fireworks display, with the rockets launched off a barge in the Allegheny River.

    Finale of fireworks show

    Though transit access is quite good — there is a station one block away on Pittsburgh LRT’s North Shore extension — many fans walked part of the way home. Downtown parking garages — built for office commuters — provide much of the parking demand, so there are few surface parking spaces surrounding the stadium. Even the football stadium, a few blocks to the west, is mostly served by parking garages and another LRT station. Hotels, restaurants, museums, and apartments neighbour the two North Shore stadiums.

    Walkability and transit access are the key to fostering a great fan experience. Walkable stadiums promote safe, accessible, and sustainable travel to and from sports venues, and help support local businesses. Downtown locations have the advantage of having better transit access, existing parking facilities, and in the case of Pittsburgh (or Detroit, or Minneapolis), a downtown ballpark can be a point of civic pride, showing off the city to its inhabitants, and to a much larger audience.

    To see how your local sports venue ranks, visit my Story Map here.

  • Can you walk to City Hall?

    Can you walk to City Hall?

    Mississauga City Hall, one of the most walkable municipal buildings in Ontario

    In late March 2024, with a streak of mild, sunny days, I was eager to get outside and walk. As I have long been interested in local politics and planning issues, public transit, active transportation (especially walking advocacy), I thought I would try to get to every city, town, and township hall in the Greater Toronto and Hamilton Area (GTHA) without a car.

    This was a fun project, even if there were times I felt really frustrated at times by poor transit and long hikes. The highlight of my quest was a tour of Mississauga City Hall from Councillor Joe Horneck. Mississauga’s civic centre is one of Ontario’s most iconic — and walkable — government buildings.

    Mississauga Council Chambers

    Of the three levels of government (federal, provincial, municipal), the municipal level has the most impact on the day-to-day lives of most Canadians; it is also the closest level of government to all. Residents can depute at committee meetings, get meetings with their local councillor and city staff, and obtain building permits, marriage licenses, or pay bills at city and town halls. Therefore, they should be as accessible as possible, especially to those without cars.

    Only one GTHA town hall (Caledon) was completely inaccessible without a car, though several other town halls required long walks from the nearest transit stop, making them inaccessible to some residents. But I could get to Brock Township, the least-populated and most-rural municipality in the GTHA, thanks to Durham Region Transit’s On-Demand service, though I had some difficulty there.

    The complete list of GTHA city and town halls, along with photographs and a map can be accessed here.

    Preview of Story Map

  • Bloor Street blues

    Bloor Street blues

    Bloor Street, entering Mississauga from Toronto

    On Friday, May 10, Mississauga City Councillor and mayoral candidate Dipika Damerla posted a message and video on Twitter/X, stating that “it will be up to the residents to decide on who best represents the vision of the Mississauga they want.” She followed that by saying that she “will not be silenced in my opposition to remove two lanes from Bloor Street and create more gridlock in Mississauga.”

    In the video, she is standing on Bloor Street West at Yonge Street in the heart of Toronto’s Bloor-Yorkville business district, 16 kilometres east of the Mississauga border at Etobicoke Creek. Needless to say, this is a very different built environment than anywhere in Mississauga.

    Toronto’s Bloor-Danforth bike route, which stretches from Danforth Avenue and Dawes Road on the east to Bloor Street West at Aberfoyle Crescent (near Islington Avenue) is very well used by cyclists, including commuters, couriers, and casual riders. There is also a subway paralleling the entire corridor. Behind Councillor Damerla, there is heavy traffic, but it is unfair to blame the bike lanes for this congestion. The vehicles are stopped at a red light at Yonge Street, one of the busiest intersections for pedestrians and cyclists in the city. There’s a dedicated scramble crossing at the intersection, which does reduce the green light time for traffic on Bloor, though it makes it safer for pedestrians, who outnumber all other road users there.

    There is also considerable construction in and around the intersection. Work continues on the troubled “The One” condominium tower, blocking off some of the southwest Yonge-Bloor corner. Just east of Yonge, pedestrians, cyclists, and motorists are squeezed as the TTC works to expand the Bloor-Yonge Subway Station below.

    Furthermore, before the bike lanes were installed, the curb lanes were used by stopped cars and delivery trucks; Bloor Street was never a traffic clearway, and it is a ridiculous argument that the bike lanes have caused congestion.

    Construction on Bloor Street is the cause of some of the congestion in the area

    In Mississauga, Bloor Street is a minor arterial road that extends as far west as Central Parkway. Between Etobicoke Creek and Royal Orchard Drive (just west of Dixie Road), Bloor is lined with rental and condominium apartment buildings and townhouse complexes. From Royal Orchard to Cawthra, the street is lined with low-density dwellings, a shopping plaza, and a high school. The western-most section is lined with fences as the houses back onto Bloor, more typical of major suburban arterial roads.

    Bloor Street in Mississauga
    Looking west towards Central Parkway and the Mississauga City Centre skyline

    The City of Mississauga was already planning to resurface Bloor Street, but took advantage of the timing to completely study the corridor with the goal of promoting active transportation and improving road safety while maintaining traffic flow.

    After extensive community consultation, Mississauga city staff recommended Alternative 6 for Bloor Street which widens the sidewalks, adds new separated cycle tracks, and a boulevard for trees and street lighting between the roadway and cycle tracks and the sidewalks and property lines. A continuous two-way left turn lane would allow motor vehicles to turn in and out of side streets and private driveways without conflicting with through traffic. This was approved by City Council in June 2023. Construction is scheduled to begin in October 2024.

    Council-approved redesign for Bloor Street in Mississauga

    This plan balances the needs of all road users, particularly students and seniors. It is great to see suburbs like Mississauga and Brampton rethink their streets to better serve all of their residents.

    Bloor Street, looking east from Havenwood Drive. Note the “school route” sign and the cyclist using the sidewalk in the distance.
    Yellow lawn signs with the slogan “Save Bloor Street.” Note the SUV parked in a way that partially blocks the narrow sidewalk.

    Bloor Street, whether it be a residential roadway in Mississauga, or a commercial street in Downtown Toronto, is not a place where drivers should expect nor be given ultimate priority over pedestrians, cyclists, or public transit riders.

    Luckily, many Mississauga politicians already get it. Reporting for the Mississauga News, Steve Cornwell noted that fellow councillor and mayoral candidate Alvin Tedjo “stands by the approved Bloor project”, while Carolyn Parrish, another city councillor running for mayor declared that a reversal of last year’s council vote would not pass, saying that the “issue’s dead” at one mayoral debate. Ward 3 Councillor Chris Fonseca — whose ward covers most of Bloor Street — championed the changes.

    Though Parrish has led several polls (with Damerla and Tedjo in second and third place), it is unfortunate to see a top-three candidate and sitting councillor using the Bloor Street redesign as a wedge issue. Mississauga is growing up. Some of its politicians should too.

  • A review of Metrolinx’s April 2024 service changes

    A review of Metrolinx’s April 2024 service changes

    With a GO train serving as a backdrop, Premier Doug Ford, along with Transportation Minister Prabmeet Sarkaria, announced major changes to GO Transit service, with 300 new weekly trains (a 15% service increase). The service changes will take effect on Sunday, April 28, 2024.

    Though most new trains will be added on the Lakeshore West, Lakeshore East, and Kitchener Lines (the Milton Line gets just one additional weekday round trip in the peak direction), the media event was held in Milton, where a byelection was called to replace outgoing PC MPP Parm Gill. With a competitive race between PC candidate Zeeshan Hamid and Liberal candidate Galen Naidoo Harris, the choice of venue made it an especially political event.

    News of the pending service changes was publicized in regular Metrolinx email newsletters in March, but was since taken down, likely to allow for the news to be shared first by the premier and minister of transportation. It is quite clear that Metrolinx is entirely beholden to the provincial government these days, where communications are tightly controlled by its political masters.

    The new GO Transit schedules are now available online. Though there is plenty of good news, some of the added trains are merely restoration of previous service levels. Meanwhile, there will be a significant service cut for two Toronto stations.

    Lakeshore Corridor

    Fifteen-minute train service returns on the busy Lakeshore line on weekend afternoons and evenings, between Oshawa and Oakville Stations only. Service will still run every half-hour on weekdays, weekend mornings, and to Bronte, Appleby, Burlington, and Aldershot Stations, and every hour to West Harbour GO in Hamilton.

    However, weekend 15-minute service starts late in the afternoon. Frequent service from Oakville to Union starts at 2:30 PM Saturdays and Sundays and at 3:14 at Union Station. This additional service starts too late for family day trips to the city or for getting to afternoon Blue Jays games.

    Bus route 18K, which operates between Aldershot, West Harbour, St. Catharines, and Brock University, is renumbered to Route 11.

    Milton Corridor
    Map of Route 21

    There will be one new peak-period round trip leaving Milton at 6:43 AM and leaving Union at 4:10 PM.

    More importantly, Route 21 will return to its previous routing, operating directly into Union Station Bus Terminal. When I wrote about the April 2023 changes, I commented that the changes simplified the complicated Route 21 while improving reliability and predictability for Milton Line passengers. However, the changes proved to be unpopular, with poorly timed connections between buses and trains.

    But with the Gardiner Expressway down to two lanes between Dufferin Street and Strachan Avenue for long-term construction, and with downtown Toronto’s traffic, I am wondering how much better the ride will be.

    Route 21A, which ran between Milton and Oakville, will be replaced by Route 22, which offers much more limited service — every two hours, weekdays only. Route 21A offered useful connections to GO buses at Trafalgar Road Park & Ride for Highway 407 services to McMaster University, Downtown Hamilton, Square One, and beyond. It is a shame to see that service reduced, though perhaps Milton Transit should begin serving it.

    Kitchener Corridor and UP Express
    New UP Express service pattern

    The good news? There will be new weekday half-hourly train service between Bramalea and Union Stations during midday and early evening periods. (Hourly service between Bramalea and Union will remain in the counter-peak direction.) There are no changes to rail service between Kitchener, Mount Pleasant, or Union Station and only minor changes to connecting GO buses. Not all trains will stop at Etobicoke North, which only has one platform.

    The bad news? UP Express service will be split into express and local services, with non-stop service between Union Station and Pearson Airport every 30 minutes, and local trains every 30 minutes stopping at Bloor and Weston. Both local stations will see improved weekday GO service, but this still amounts to a service cut, especially at Bloor, an important connection to the Line 2 Subway and local TTC services. This is also at a time when the connection between Dundas West Station and Bloor Station is finally being improved.

    Other changes

    Weekday evening train service will be restored on the Stouffville Line on April 28.

    Elsewhere, there are minor schedule adjustments — it’s always a good idea to check your trip before you depart.

    One last thing worth commenting about is a brand new, well-designed GO Transit bus map that clearly shows each route and how they connect to the rail network. Bus routes are sorted into “core” and “train support” services, a useful distinction.

    My only criticism is that they should show frequency or level of service — some “train support” routes run hourly or better, seven days a week (like Route 30) while some of the “core” routes do not operate evenings and weekends.

    Regional bus map
    Finally

    Apart from my observations and criticism above, I would have liked to have seen more changes to the bus network. For example, service to Peterborough remains too slow, while there should be weekend service between Kitchener, Guelph, and Hamilton. Hopefully, there will be more changes in September.

  • Ontario intercity updates for April 2024

    Ontario intercity updates for April 2024

    NOTE: Previous versions of the Ontario and Canada maps are retired; please see the new Canada Intercity Transport Map, launched March 30, 2025. This will now be the only interactive map that I will update.

    Since 2020, I have maintained an interactive map of bus and rail services in Ontario. Without a central repository of transit information, my maps have become one of the few comprehensive resources available. I am pleased to keep the resource going, and I appreciate the messages of support, as well as additions and corrections that you submit.

    There are a few updates for April 2024:

    • Middlesex County Connect launched a new route between Dorchester, White Oaks Mall in London, and St. Thomas. This route operates six days a week, with four round trips Mondays through Saturdays.
    • A new FlixBus route, operating six days a week, now runs between Downtown Toronto, Pearson Airport, and Sudbury, competing with Ontario’s Northland bus service.
    • Ourbus became the latest company to operate a coach service between Toronto, Kingston, and Ottawa. There are now five coach operators competing on the same route.
    • Grey Transit Route announced that they will be ending weekend services on most of its routes starting May 1.

    Though the gap between London and St. Thomas is now filled, there remains several other parts of the province without intercity transport links, even in Southwestern Ontario. For example, service in Huron and Bruce Counties is limited to a three day/week TOK coach service and a three day/week minibus service between Goderich and Grand Bend. There are still no links from Haldimand County and Six Nations to nearby large urban centres like Brantford, Hamilton, and Toronto.

    I plan to update this Ontario map again in July. At that time, I will also update my Canada-wide transportation map to reflect changes in the intercity transport industry.

    If you like my maps and you would like to help out with my online mapping and webhosting costs, consider buying me a coffee. Thank you!

  • A walk to the park? Ranking major league sports venues

    A walk to the park? Ranking major league sports venues

    Truman Sports Complex, Kansas City, Missouri. Kauffman Stadium (MLB Royals) on right, Arrowhead Stadium (NFL) on left. Kauffman Stadium has the lowest Walk Score in the league. Both sports venues have especially poor transit access, even for Kansas City.

    One of the best — or worst — experiences in North America can be going to see a ball or hockey game, concert, or other special event at a sports arena or stadium. Perhaps you want to make a day of it, taking in the city, going for a meal or drinks first and meeting up with friends or family. Or maybe you want just to park in a lot hours before game time and have a cookout.

    But the trip to and from that venue can make or break the experience. Does it involve hours in gridlock? Does it mean a long line in the outdoors for a shuttle bus? Or can it mean a short walk to a transit stop and quickly getting on your way?

    Target Field, in Downtown Minneapolis. Both light rail lines stop right next door.

    Last summer, I got to see the Toronto Blue Jays play at Target Field in Downtown Minneapolis. The Jays have a Canada-wide fan base, and the Twin Cities have the closest baseball venue to places like Thunder Bay, Winnipeg, and even Regina and Saskatoon. It felt like a home game with a very pro-Toronto crowd.

    Earlier that day, I noticed plenty of people wearing Jays hats and jerseys that were making the most of their road trip. They flooded local restaurants and bars. They checked out museums and the city’s signature parks. The Mall of America, at the other end of the Metro Blue Line LRT, was also full of Canadians. Minneapolis has a lively downtown, with very good bus and rail connections to the airport, the malls, St. Paul, and elsewhere.

    Walkability and transit access are the key fostering a great fan experience, for promoting safe, accessible, and sustainable travel to and from the venue, and for supporting local businesses. Though economists and urban experts will — rightly — dispute the economic benefits of subsidizing new sports stadiums, if they must be built, they should allow spectators to get around without a car as much as possible to reduce congestion, curtail impaired driving, and create a vibrant urban environment that everyone can enjoy.

    I used Redfin’s Walk Score tool to rank the venues of six major leagues in Canada and the United States: the CFL, MLB, MLS, NBA, NHL, and NFL; I also comment on their transit connections. Toronto’s three venues do very well, as do NBA/NHL venues in major cities like New York, Washington, and Los Angeles. Not surprisingly, football stadiums — especially NFL venues — do poorly.

    See the complete map and analysis on my ArcGIS StoryMap.

    Map of all major league sports venues in Canada and the United States
  • Can on-demand transit meet your demand?

    Can on-demand transit meet your demand?

    Durham Region Transit On Demand sedan

    Earlier in March, as part of my quest to visit every town, city, and regional government office in the Greater Toronto and Hamilton Area (GTHA) without a car, I took my first on-demand transit rides in a decade. This was necessary to visit Brock Township’s municipal offices, located in the village of Cannington, north of Port Perry. (I will discuss more about this project in the coming weeks.)

    Brock Township’s municipal offices, at right, sits in the heart of the village of Cannington

    Brock Township is the GTHA’s most rural and least populated municipality, home to just over 12,000. Until April 2023, GO Transit ran a daily bus service between Whitby GO Station, Port Perry, Cannington, and Beaverton (Brock’s largest community), but was cancelled after a ridership review. (GO has quietly cancelled several other bus routes that don’t cross county or regional boundaries in the last decade.) However, Durham Region Transit (DRT) offered an alternative: on demand transit.

    On-demand transit is not a new idea. In the 1970s, GO Transit operated experimental dial-a-bus services in suburban parts of Toronto, offering door-to-door service to and from the nearest subway station or a designated transfer point to frequent fixed-route bus services. In Bramalea, Chinguacousy Township operated Bramalea Dial-a-Bus, which brought residents to local employers, schools, and Bramalea City Centre. The service was replaced by fixed-route services when Brampton Transit was established shortly after amalgamation, merging the dial-a-bus operation and a privately contracted transit service in the old town of Brampton.

    Still image from “People on the GO,” a 1973 film by the Ontario Ministry of Transportation and Communications. Bramalea’s Dial-a-Bus’ pink “lazy-b” logo was adopted by the successor transit agency, Brampton Transit during its first decade.

    “Trans-Cab” services continue to be used in outlying areas of communities such as Hamilton, Peterborough, and Sudbury, where transit agencies partner with local taxi companies to allow transit riders to begin or end their journey outside of urban or regional fixed-route areas, often at a premium fare.

    My first on-demand transit experience was taking Oakville Transit’s “zone bus” service in 2005. At the time, there was no fixed-route Sunday bus service in Oakville, but there were four zones for which you could call and request a ride, with a bus picking you up at the nearest bus stop. If your destination was in a different zone, you would transfer to another bus at Oakville GO Station. Today, Oakville offers on-demand service during late evenings from the Oakville GO Station and in new and outlying subdivisions where there are no nearby scheduled services.

    My other previous on-demand transit experience was in Winter and early Spring 2012, after I suffered a broken knee cap and had to rely on Toronto’s Wheel-Trans paratransit system. Though I was fortunate to be able to get around using Wheel-Trans during a temporary disability, it was often a frustrating experience trying to book trips, especially for social or leisure purposes. I quickly came to prefer the conventional system and used it as much as I could while recovering from that injury.

    A common message while trying to book rides on DRT On-Demand

    In 2024, there are over a dozen transit agencies providing on-demand transit services in Ontario and Quebec, either as standalone operations or in conjunction with fixed-route systems. You can find them in my interactive transport maps.

    Modern on-demand services, though they are typically accessed by mobile apps these days, present some of the same challenges, including cumbersome booking processes as well as high demand and limited availability for next-day and same-day trips.

    DRT offers on-demand transit trips for customers with disabilities (who are eligible for door-to-door service anywhere in the region), rural areas, and in designated urban areas (where pickups and drop offs are made at signed bus stops).

    DRT rural services, showing the rural on-demand service area and transfer points to fixed-route services (including GO buses at Downtown Uxbridge, Brock/407 and Clarington North)

    As Brock Township was the most distant and most difficult town hall in the GTHA to reach by public transport, I tried to book for the first day of my visits: Monday, March 11. After downloading the DRT app and inputting my information (name, email address, mobile phone number) I tried to book a return trip from Port Perry (which has a scheduled route connecting it to Uxbridge, Oshawa, and Whitby) the day before.

    At one point, I was able to get an outbound trip around 12:00 PM, but I could not get a return trip after multiple attempts. After failed attempts to book each ride, the app would go back to the beginning, requiring the user to input most of the same information multiple times. I gave up and went to northern York Region instead. After midnight, early Monday morning, when one could book trips for the following day, I tried again and managed to get a return trip that met my needs for Tuesday the 12th.

    Unable to book a return trip from Cannington to Port Perry for Monday, March 11, 2024

    Once I booked my trip, the rest of the experience was smooth. I got a text reminder of my upcoming trips, and on the app, I could track my upcoming ride, much like Uber or Lyft, with the driver’s name, vehicle description, and location. Each time, I paid with my Presto card, with DRT charging the same fare for on-demand as for conventional bus service. Drivers were professional and friendly. I was the only passenger for both trips, though they are often shared, and minibuses — such as accessible paratransit vehicles — are used for passengers with disabilities or larger groups.

    Notice of pickup

    I learned that the service could be quite busy and the app sometimes problematic — there is also a toll-free number that passengers can call, and that sometimes the telephone agent would be able to find matching rides that the app would not show.

    I was lucky that my trip was discretionary, but I could see how on-demand transit can be difficult and/or frustrating to use.

    Though DRT has restored most urban bus routes (many were suspended during pandemic-related restrictions), it still struggles to meet demand on its busiest corridors, especially those serving colleges and universities in Oshawa, Whitby, and Scarborough. A fire in one of DRT’s garages last summer hasn’t helped either. As a result, some urban areas in Ajax, Pickering, Whitby, and Bowmanville still have on-demand areas where fixed-route services have yet to be restored.

    On-demand transit has its place, especially in rural and outlying suburban areas, or during times of low demand. If done right, it provides affordable mobility to people who might otherwise go without, and as an alternative to driving a car or paying an expensive taxi fare for those with travel options. Durham Region has done a good job covering the entire region with fixed-route and on-demand services, especially at night, where the urban south enjoys 24-hour transit access.

    DRT overnight services, which includes two scheduled buses and five on-demand zones in the urbanized part of the region.

    Despite Durham’s efforts, on-demand services can be costly to operate, less flexible for prospective passengers, and be frustrating to use, though they can cover much larger areas than line haul routes. Scheduled, fixed-route buses offer predictable, simple, and often faster service than point-to-point bespoke services. On-demand transit has its place, but it is only one tool in a vast toolbox of mobility solutions. This was true in the 1970s and remains true today.

  • Another bus to London

    Another bus to London

    Intercity Bus minibus on York Street at Royal York Hotel, February 13, 2024

    In late 2023, yet another intercity bus operator started serving the busy Toronto-London corridor, operating between Toronto and London. With the rather unimaginative name of “Intercity Bus,” this new company operates up to four trips a day between Toronto and London. It has since added a route between London and Sarnia; it also plans to run the much-needed link between London and St. Thomas.

    There are now five bus companies on the Toronto-London route: Intercity Bus, Onex Bus, Trailways, and Megabus (in a partnership with local coach operator Badder Bus). Those five companies compete with VIA Rail, which operates up to six daily trips between the two cities, with up to 28 round trips daily between them.

    Onex Bus departing Downtown Toronto, photo kindly provided by Chris Whitfield

    VIA Rail remains the fastest and most comfortable option, with full-service staffed stations in Downtown London and Downtown Toronto, but its fares are typically the most expensive. The private coach companies offer cheaper fares, and several of them directly serve Western University and/or Fanshawe College. Megabus has partnered with Trailways; its booking website includes both the Toronto-London-Detroit Trailways trips and the Toronto-London trips operated by Badder Bus. Otherwise, one must go to the individual companies’ websites to figure out the complete schedule and where each service stops at.

    The schedule below, saved as a PDF, includes all regular weekday trips between Toronto and London along with intermediate stops.

    Complete schedule showing all regular weekday trips between Toronto and London

    In Toronto, Flixbus, Trailways and Megabus/Badder call at the Union Station Bus Terminal, where connections can be made to other Flixbus and Megabus services, along with GO Transit and VIA Rail in the adjacent railway hub. Onex and Intercity Bus make use of a curbside stop on York Street next to the Royal York Hotel, which is shared with the Toronto Island Airport shuttle. These three stops are all within a few minutes’ walk from each other. Some Flixbus runs to London begin and end in Scarborough, and many buses also make a stop at Pearson Airport.

    In London, every bus carrier makes a curbside stop at Western University, the terminus of all bus trips from Toronto except Trailways, which continues to Windsor and Detroit. All carriers except Badder/Megabus also serve Downtown London. However, each has a different stopping location, with Flixbus and Trailways opting for a curbside stop on York Street near CitiPlaza (London’s downtown mall), and Onex utilizing the driveway at the VIA Rail station.

    Curbside stops are convenient for bus operators, as they’re easy to pull up to and depart from, there’s no rent, staffing, or maintenance costs. With smartphones and online ticketing, there is no need for a ticket agent, and passengers can be notified by text and/or email of any delays or changes. But curbside stops have no shelter and no washrooms.

    Interestingly, Intercity Bus has taken over the old Greyhound terminal in Downtown London. At its peak, London’s terminal had dozens of daily departures to cities and towns all over Southwestern Ontario, serving multiple carriers at a time when intercity carriers acted more like a unified network.

    The old London Greyhound terminal

    The terminal offers seating, washrooms, and is staffed by an agent, a rarity in the post-Greyhound world. The washrooms are especially essential if — as on my recent trip — the bus does not have an on-board lavatory. These new smaller carriers save fuel and labour costs by operating smaller vehicles and matching capacity with demand. They often operate older coaches and minibuses.

    Inside the Intercity Bus terminal

    I recently took Intercity Bus from Toronto to London to try out Ontario’s newest carrier. Though the 12:10 departure from Toronto was on a minibus similar to those used by rural transit operators (there were only 10 passengers on that Tuesday afternoon run), the ride was comfortable enough, with cloth bucket seats. It was a fast trip: it skipped stops in Woodstock and Fanshawe College, and the driver made very good time on Highway 401, at times exceeding the posted speed limit by 25 or 30 kilometres per hour. Even with a stop for fuel (the driver asked if it was okay), we arrived 15 minutes early at the London terminal.

    At its peak in the 1980s, there were over two dozen daily departures from the London bus terminal. There were frequent Greyhound routes to Toronto via Kitchener and via Brantford and Hamilton as well as to Chatham, Windsor, and Detroit; there were also daily Greyhound routes to Niagara Falls via St. Thomas, Simcoe, and Welland and to Strathroy, Sarnia and into Michigan. Regional coach operators also ran from the Greyhound terminal to Stratford, Goderich, Rodney, Walkerton, Leamington, and Port Stanley. Today, there are just four — three to Toronto and one to Sarnia.

    Detail from 1990-1991 Ontario Intercity Transportation Guide, showing bus routes from London to points throughout Southwestern Ontario

    My hope for the next year is for more stability in the intercity bus industry, perhaps even mergers between some of the smaller players. Onex and Intercity Bus, which compete on the Toronto-London route and offer a similar service, could be beneficial, especially if it results in a network of routes radiating out of London, starting with Intercity Bus’s London-Sarnia service, its planned St. Thomas route, and Onex’s London-Stratford-Kitchener run.

    I updated my map of Ontario’s intercity transport services for March 2024, including the new Onex Bus and Intercity Bus routes in Southwestern Ontario. There are new services in East Zorra-Tavistock, connecting to Stratford and Woodstock, and in North Grenville. Unfortunately, Lindsay and Haliburton lost their TOK coach service, Prescott & Russell ended its on-demand service, and gaps remain in Bruce, Elgin, and Haldimand Counties.

    Updated Ontario Intercity Map

    If you like this post and you would like to help out with my online mapping and webhosting costs, consider buying me a coffee. Thank you!