November 5: I’m happy to report that my interactive maps are all online again.
In case you’ve been looking for my interactive maps, such as the Ontario Intercity Transportation Map, I apologize for the interruption.
I host my interactive maps on Esri’s ArcGIS Online, and I pay a monthly “pay as you go” for the service. It’s not a large sum, but it ensures that my maps are available and easily updatable. I have a second Esri account that I use for ArcGIS Pro and for new professional contracts.
But even after updating my credit card information and contacting Esri’s customer service many times now, my account is paused. I will let you know when it’s back up. As you’d think a very large IT corporation would be able to resolve this quickly, I’m disappointed and annoyed.