Last month, I wrote about the challenges getting around Toronto’s Union Station, Canada’s busiest transportation hub, particularly for passengers using mobility devices or carrying luggage. Only one poorly-marked elevator directly links the Great Hall and the UP Express platform with the subway station/PATH level, which is located two floors down.
I returned to Union Station on Tuesday, January 7, to see if any improvements were made since I wrote my initial post. Somewhat surprisingly, new signs were installed beside the elevators, indicating which floor goes where.
These signs are a notable improvement, but there is still no signage inside the elevator cars themselves, so the traveler must note the directory signage before entering the elevator. Furthermore, the Great Hall, the historic centrepiece of the Union Station complex, is not noted, even though it is a logical meeting place from where access to all GO, VIA, and UP Express train services can be made, or where taxis can be found right outside.
Unfortunately, the elevators themselves are still difficult to locate, and the decision to have just one slow elevator connect the Great Hall/UP Express floor with the subway station entrance remains unfortunate. There is still so much more to be done.
Sean Marshall 
One reply on “A small step towards better wayfinding at Union Station”
[These signs are a notable improvement, but there is still no signage inside the elevator cars themselves, so the traveler must note the directory signage before entering the elevator. ]
lol! I had posted a comment to your referenced previous article on the elevators at Bloor Station. There’s two possible destinations: Up or Down, two floors.
And what could be used to indicate those two possible choices? An arrow!
Since I posted that comment, more text has appeared around Bloor Station. But the indicators for anyone speaking any language, even a Martian, are arrows. Still none to be found.