Mississauga City Hall, one of the most walkable municipal buildings in Ontario
In late March 2024, with a streak of mild, sunny days, I was eager to get outside and walk. As I have long been interested in local politics and planning issues, public transit, active transportation (especially walking advocacy), I thought I would try to get to every city, town, and township hall in the Greater Toronto and Hamilton Area (GTHA) without a car.
This was a fun project, even if there were times I felt really frustrated at times by poor transit and long hikes. The highlight of my quest was a tour of Mississauga City Hall from Councillor Joe Horneck. Mississauga’s civic centre is one of Ontario’s most iconic — and walkable — government buildings.
Mississauga Council Chambers
Of the three levels of government (federal, provincial, municipal), the municipal level has the most impact on the day-to-day lives of most Canadians; it is also the closest level of government to all. Residents can depute at committee meetings, get meetings with their local councillor and city staff, and obtain building permits, marriage licenses, or pay bills at city and town halls. Therefore, they should be as accessible as possible, especially to those without cars.
Only one GTHA town hall (Caledon) was completely inaccessible without a car, though several other town halls required long walks from the nearest transit stop, making them inaccessible to some residents. But I could get to Brock Township, the least-populated and most-rural municipality in the GTHA, thanks to Durham Region Transit’s On-Demand service, though I had some difficulty there.
The complete list of GTHA city and town halls, along with photographs and a map can be accessed here.
Earlier in March, as part of my quest to visit every town, city, and regional government office in the Greater Toronto and Hamilton Area (GTHA) without a car, I took my first on-demand transit rides in a decade. This was necessary to visit Brock Township’s municipal offices, located in the village of Cannington, north of Port Perry. (I will discuss more about this project in the coming weeks.)
Brock Township’s municipal offices, at right, sits in the heart of the village of Cannington
Brock Township is the GTHA’s most rural and least populated municipality, home to just over 12,000. Until April 2023, GO Transit ran a daily bus service between Whitby GO Station, Port Perry, Cannington, and Beaverton (Brock’s largest community), but was cancelled after a ridership review. (GO has quietly cancelled several other bus routes that don’t cross county or regional boundaries in the last decade.) However, Durham Region Transit (DRT) offered an alternative: on demand transit.
On-demand transit is not a new idea. In the 1970s, GO Transit operated experimental dial-a-bus services in suburban parts of Toronto, offering door-to-door service to and from the nearest subway station or a designated transfer point to frequent fixed-route bus services. In Bramalea, Chinguacousy Township operated Bramalea Dial-a-Bus, which brought residents to local employers, schools, and Bramalea City Centre. The service was replaced by fixed-route services when Brampton Transit was established shortly after amalgamation, merging the dial-a-bus operation and a privately contracted transit service in the old town of Brampton.
Still image from “People on the GO,” a 1973 film by the Ontario Ministry of Transportation and Communications. Bramalea’s Dial-a-Bus’ pink “lazy-b” logo was adopted by the successor transit agency, Brampton Transit during its first decade.
“Trans-Cab” services continue to be used in outlying areas of communities such as Hamilton, Peterborough, and Sudbury, where transit agencies partner with local taxi companies to allow transit riders to begin or end their journey outside of urban or regional fixed-route areas, often at a premium fare.
My first on-demand transit experience was taking Oakville Transit’s “zone bus” service in 2005. At the time, there was no fixed-route Sunday bus service in Oakville, but there were four zones for which you could call and request a ride, with a bus picking you up at the nearest bus stop. If your destination was in a different zone, you would transfer to another bus at Oakville GO Station. Today, Oakville offers on-demand service during late evenings from the Oakville GO Station and in new and outlying subdivisions where there are no nearby scheduled services.
My other previous on-demand transit experience was in Winter and early Spring 2012, after I suffered a broken knee cap and had to rely on Toronto’s Wheel-Trans paratransit system. Though I was fortunate to be able to get around using Wheel-Trans during a temporary disability, it was often a frustrating experience trying to book trips, especially for social or leisure purposes. I quickly came to prefer the conventional system and used it as much as I could while recovering from that injury.
A common message while trying to book rides on DRT On-Demand
In 2024, there are over a dozen transit agencies providing on-demand transit services in Ontario and Quebec, either as standalone operations or in conjunction with fixed-route systems. You can find them in my interactive transport maps.
Modern on-demand services, though they are typically accessed by mobile apps these days, present some of the same challenges, including cumbersome booking processes as well as high demand and limited availability for next-day and same-day trips.
DRT offers on-demand transit trips for customers with disabilities (who are eligible for door-to-door service anywhere in the region), rural areas, and in designated urban areas (where pickups and drop offs are made at signed bus stops).
DRT rural services, showing the rural on-demand service area and transfer points to fixed-route services (including GO buses at Downtown Uxbridge, Brock/407 and Clarington North)
As Brock Township was the most distant and most difficult town hall in the GTHA to reach by public transport, I tried to book for the first day of my visits: Monday, March 11. After downloading the DRT app and inputting my information (name, email address, mobile phone number) I tried to book a return trip from Port Perry (which has a scheduled route connecting it to Uxbridge, Oshawa, and Whitby) the day before.
At one point, I was able to get an outbound trip around 12:00 PM, but I could not get a return trip after multiple attempts. After failed attempts to book each ride, the app would go back to the beginning, requiring the user to input most of the same information multiple times. I gave up and went to northern York Region instead. After midnight, early Monday morning, when one could book trips for the following day, I tried again and managed to get a return trip that met my needs for Tuesday the 12th.
Unable to book a return trip from Cannington to Port Perry for Monday, March 11, 2024
Once I booked my trip, the rest of the experience was smooth. I got a text reminder of my upcoming trips, and on the app, I could track my upcoming ride, much like Uber or Lyft, with the driver’s name, vehicle description, and location. Each time, I paid with my Presto card, with DRT charging the same fare for on-demand as for conventional bus service. Drivers were professional and friendly. I was the only passenger for both trips, though they are often shared, and minibuses — such as accessible paratransit vehicles — are used for passengers with disabilities or larger groups.
Notice of pickup
I learned that the service could be quite busy and the app sometimes problematic — there is also a toll-free number that passengers can call, and that sometimes the telephone agent would be able to find matching rides that the app would not show.
I was lucky that my trip was discretionary, but I could see how on-demand transit can be difficult and/or frustrating to use.
Though DRT has restored most urban bus routes (many were suspended during pandemic-related restrictions), it still struggles to meet demand on its busiest corridors, especially those serving colleges and universities in Oshawa, Whitby, and Scarborough. A fire in one of DRT’s garages last summer hasn’t helped either. As a result, some urban areas in Ajax, Pickering, Whitby, and Bowmanville still have on-demand areas where fixed-route services have yet to be restored.
On-demand transit has its place, especially in rural and outlying suburban areas, or during times of low demand. If done right, it provides affordable mobility to people who might otherwise go without, and as an alternative to driving a car or paying an expensive taxi fare for those with travel options. Durham Region has done a good job covering the entire region with fixed-route and on-demand services, especially at night, where the urban south enjoys 24-hour transit access.
DRT overnight services, which includes two scheduled buses and five on-demand zones in the urbanized part of the region.
Despite Durham’s efforts, on-demand services can be costly to operate, less flexible for prospective passengers, and be frustrating to use, though they can cover much larger areas than line haul routes. Scheduled, fixed-route buses offer predictable, simple, and often faster service than point-to-point bespoke services. On-demand transit has its place, but it is only one tool in a vast toolbox of mobility solutions. This was true in the 1970s and remains true today.
On Tuesday, October 4, Metrolinx announced a new name for Oshawa GO Station, the eastern terminus of its busy Lakeshore Corridor. In a ten-year agreement with Durham College, a publicly funded post-secondary institution, the station will now be known as “Durham College Oshawa GO.” This was announced on Metrolinx’s Twitter account, Durham College’s social media, and on the GO Transit Lakeshore East Twitter account, which usually advises passengers of train delays and cancellations.
📢 Oshawa GO is now Durham College Oshawa GO!
Customers will start see the new name on the station building itself and on assets throughout our system. pic.twitter.com/dAAvCjOz2e
GO Transit Lakeshore East Train tweet on October 4“Allow us to reintroduce ourselves” – promotional poster at Oshawa Station proclaiming the new “Durham College Oshawa GO” name
Metrolinx, the regional transit agency that operates GO Transit, claims that “the partnership allows us to better serve Durham Region and the GTHA” in its communications, including an informational poster in front of the station building.
The news did not go over well with GO Transit customers and transit users across the Greater Toronto Area; Metrolinx later deleted its tweet after it was “ratioed” — meaning that negative comments and quote-tweets outnumbered the number of positive responses by a large margin. It is easy to understand why the station renaming was not popular.
Firstly, though “Oshawa” remains in the station name, Durham College comes first with the new moniker. Schedules, signs, and maps will be updated to reflect the new name, while announcements by on-board staff and digital schedule information already reflect the new name. VIA Rail, which shares the station with GO Transit, is not a party to the agreement, and will likely continue referring to the station as “Oshawa.”
Specific details of the agreement, such as how much Durham College is paying for the branding agreement, remain confidential.
On GO Transit schedule boards, Oshawa Station now appears as “DC Oshawa GO”
The new policy of naming rights agreements goes against years of Metrolinx policy for naming stations. When planning the Eglinton-Crosstown LRT, it developed five standards for naming stations and stops:
1. Simple. Simple names are easier to remember
2. Logical. Logical names provide a mental link when trip planning: they should be relevant to the area they reside
3. Durable. Names should be relevant as long as the station exists
4. Self-Locating. Names should allow users to mentally locate themselves within the region
5. Unique. A unique name is one that cannot be confused with any other.
“Durham College Oshawa GO” violates most of the above principles. The name is now a mouthful, much like “Vaughan Metropolitan Centre” (another controversial station name that the TTC objected to, but was overruled due to political considerations), and is no longer simple. The agreement only lasts ten years, so it is not durable. As I will explain further, the name is also neither logical, self-locating, nor unique.
Durham College has three campuses. Its main campus is located in the north end of Oshawa, on a site shared with Ontario Tech University. GO Transit has a bus stop there called “Ontario Tech/Durham College” that is served by GO Transit Route 56 on weekdays, and Route 52 on weekends and holidays. The main Oshawa campus is a two hour walk from the GO station, a 25-35 minute GO bus ride, or a 20 minute drive from the station. This was the main reason why transit users were ridiculing the new station name on Twitter.
Durham College’s Whitby Campus is much closer to Oshawa GO Station, in fact, it is less than 500 metres from the Oshawa GO Station parking lot as the crow flies. Oshawa Station is actually right on the border of Oshawa and Whitby, with the “Welcome to Oshawa” signs next to the main GO Transit parking lot. The overflow lot for Oshawa GO is actually in the Town of Whitby.
The “Oshawa: Prepare To Be Amazed” sign marking the city limit sits next to the GO Station parking lot.
However, the Whitby campus is even harder to get to from Oshawa GO than the main Oshawa campus because it is separated by Highway 401. It is a 41 minute walk between the station and the Whitby college campus along Victoria Street (which has no sidewalks along most of its length), Thickson Road, Stellar Drive, and Champlain Avenue, though a footbridge over the highway would reduce the walking time to a more comfortable 15 minutes.
Google Maps directions from Oshawa Station to Durham College Whitby CampusLooking northwest from the Oshawa GO parking lot towards Durham College Whitby Campus, the large grey building above and to the right of the green Thickson Road exit signLooking east on Champlain Boulevard in front of the Whitby campus across Highway 401 towards Oshawa GO Station, which is marked by the tall digital billboard towering over the roadway
The irony is that both major Durham College campuses are better reached from Whitby Station than the newly named “Durham College Oshawa GO.” There are no direct buses to the Whitby Campus from Oshawa Station, but Durham Region Transit (DRT) Route 917 provides regular service from Whitby Station. Furthermore, DRT operates more frequent service on Route 905 between Whitby Station and the Oshawa Campus than GO Transit does from Oshawa Station. Google Transit itself recommends transferring at Whitby to DRT, rather than at Oshawa, because the connections are more convenient. GO Route 56 operates only every hour on weekdays, and Route 52 runs every two hours on weekends and holidays. Meanwhile Route 905 stops in front of the Oshawa campus every 15-30 minutes, 7 days a week.
The connection at Oshawa Station to Durham College’s main Oshawa Campus makes sense only when transferring from a VIA Train, or from GO Transit Route 88 from Peterborough and Clarington.
Excerpt from Durham Region Transit system map, with Oshawa and Whitby stations and both Durham College campus locations highlighted
Therefore, at this point, renaming Oshawa Station to “Durham College Oshawa GO” makes no sense. The new name violates basic wayfinding standards, while Durham College itself is better accessed from a different GO Station. Perhaps Durham College could operate a shuttle service to its campuses from the station, making the co-branding a more plausible.
Though I am critical of the process, I am sympathetic to Metrolinx’s position. I do not believe they were supportive of the province’s decision to rename a major LRT project for a political ally and paid advisor to Doug Ford’s Progressive Conservatives. I strongly believe there are many within the organization who are not happy about the station renaming agreements either. They must work with a very “hands on” government that is eager to promote new transit projects and benefit their supporters.
Durham Region Transit and GO Transit buses meeting at Durham College/Ontario Tech University
Previously on this site, I expressed my skepticism about Durham Region’s commitment to improving transit service. But in the five years since, the region east of Toronto has done exactly that by creating a route grid along major corridors, fusing together a network from four separate municipal systems.
While the ongoing COVID-19 pandemic has seen transit ridership plummet across the province, followed by service cuts to match the reduced demand, Durham is doing two interesting things: firstly, it is adding additional service on its main corridors, and it is replacing twenty-five low ridership routes with on-demand transit.
In my latest article for TVO.org, I take a closer look at Durham Region Transit’s response to shifting ridership during a pandemic and the benefits and pitfalls of microtransit as a potential solution.
Last week, I wrote about how several TTC routes were facing overcrowding, despite the COVID-19 pandemic, and a severe drop in system-wide ridership since early March. I shared this analysis on Spacing’s website, and Ben Spurr at the Toronto Star reported more about the story this week.
Though detailed ridership data is not freely accessible, I wanted to see how ridership on the TTC, GO Transit, and other Greater Toronto and Hamilton Area transit agencies was faring. Helpfully, the team behind the Transit app, a trip-planning smartphone tool, made their usage data available to transit agencies, journalists, and data nerds to track transit demand during the pandemic. Although there are some limitations to using this data (more on that later), it’s an excellent metric for tracking transit ridership for dozens of major transit authorities across Canada and the United States, representing nearly every major metropolitan region.
The numbers used to determine transit ridership demand is based on usage of the Transit app. (While Transit is one of several apps that can be used to plan trips, including Metrolinx’s own Triplinx app, Transit is my favourite). Normal usage is defined by Transit as app sessions observed on the same day of the week one year ago, averaged over three weeks and corrected for yearly growth in the corresponding transit agency. Hence, a rapidly-growing system, such as Brampton’s, can be represented accurately by the app.
Data was available for every transit agency in the Greater Toronto and Hamilton Area, apart from paratransit services (e.g. Wheel-Trans, Transhelp, DARTS, etc.) and Milton and Caledon Transit, the smallest fixed-route services. The graph below shows the how the usage of the Transit app fluctuated based upon the expected value, reflected as a percentage.
Transit app usage compared to expected for GTHA transit agencies, February 15 to April 6, 2020 (click for larger image)
Note how the actual Transit app usage dropped by over 40% for every transit agency on Monday, February 17, which was Family Day, a provincial holiday in Ontario. Most transit services were operating on a weekend or holiday service, while students and many workers did not take transit. This was likely compared with normal Mondays, hence the one-day drop.
It wasn’t until the second week of March that ridership began to decline as the number of COVID-19 cases began to surge in Canada and the United States, and governments began announcing new measures to reduce the rate of infection. On Thursday March 12, Ontario announced that public schools, scheduled to close for March Break, would stay closed for two additional weeks (the shutdown has since been extended). That day, the National Basketball League suspended the season, followed quickly by all other sports leagues. Employers began to implement contingency measures, such as work-from-home arrangements. By Monday the 16th, all restaurants were closed to sit-down clientele, and most entertainment venues closed.
By the week of March 29, transit demand was down by 75 to 82 percent across the Greater Toronto Area. Although many workers were either laid off or were sent home to work, employees in the healthcare, personal care, logistics, essential retail service (i.e. grocery workers), and food manufacturing industries remained on the job. This is evident in the difference between the demand for the subway (-81%) and the surface network (buses and streetcars, -76%) as they serve very different employment centres. Transit’s numbers are comparable to the TTC’s own ridership estimates.
Map depicting estimated drops in transit demand for GTHA transit agencies compared to expected use for week of March 29 to April 5, 2020. Data from Transit app.
Brampton Transit had the lowest estimated reduction in demand, at -75%. This could be for the same reasons that several bus routes in Toronto saw crowding despite a system-wide drop in ridership. Brampton’s population is relatively lower-income than many other suburban municipalities in Halton, Peel, and York Regions. Brampton also has many large food processing employers, such as Maple Lodge Farms, and many warehouses and distribution centres, including two major Amazon Fulfillment Centres. Brampton Transit connects to other major manufacturing and logistics employment areas in Mississauga, Vaughan and Toronto, including Pearson Airport.
Oakville Transit had the greatest drop, which can be explained by two factors. The first is that Oakville, is a relatively more affluent municipality, with fewer logistics and food industry employers. Secondly, its bus network is designed entirely to connect with GO Transit’s Lakeshore Line, which feeds Downtown Toronto. Therefore, the ridership dependent on Oakville Transit is more likely to be working from home than Brampton’s.
With the sudden drop in ridership, there’s also a sudden drop in revenue. While many systems, including Brampton Transit and GO Transit have made service reductions, they have been careful to ensure enough capacity remains to safely meet demand. Every system has also increased vehicle and station cleaning, and most have stopped collecting fares to protect both passengers and operators. Just like laid-off employees, students, and freelance workers, transit too will need a bailout of some kind to rebuild lost ridership and maintain safe and healthy services.
Transit projects such as the Eglinton-Crosstown LRT, the new relief transit service for central Toronto (be it the Relief Line or Ontario Line), and GO Transit expansion must go on, as does the progress made in building ridership at suburban systems such as Brampton and Durham Region.
Earlier this week, the Toronto Transit Commission (TTC) released its agenda for the next board meeting, to be held on March 23. Among the items to be discussed are updates on the delayed Line 1 subway extension to York University and Vaughan, plans for the Line 2 subway extension to Scarborough Centre, the new MiWay/GO Transit terminal at Kipling Station, the planned new 514 Cherry streetcar line and other Waterfront bus improvements, and a ridership update.
I wanted to make a few observations about ridership, especially in Toronto’s suburbs. Growth in the TTC’s ridership has slowed down in the last three years, from a 2.1% annual increase in 2013, to a much more modest 0.5% increase in 2015.
Ridership figures are not detailed enough to know at what times of the day ridership is changing, nor on what routes. But ridership growth has fallen (or even declined) for other major Canadian transit systems, including Vancouver, Montreal, and Ottawa. There are many causes for changes to ridership — population and employment growth or decline, fare increases, service improvements or cuts, even the cost of gas, which has been declining in the last two years. Much of the employment growth within the City of Toronto has been in the downtown core, but so has the population growth due to new residential highrises. (I’m one of thousands who live and work in or near the downtown core — my TTC use is now mostly during the evenings and weekends as I mostly walk to work).
Hopefully, the Commission and the city don’t use this short-term trend as an excuse to hold back on needed service improvements or projects such as the Relief Line — for one thing, many buses, streetcars and subway trains are already overcapacity, and it is impossible to know whether slower ridership increases represent a long-term trend, or a short-term blip.
There was one table in the TTC ridership update that caught my attention. The table, on page 5, shows the ridership for every Greater Toronto and Hamilton Area transit system (though excluding Milton Transit). I reproduced that table below.
While the TTC’s ridership growth has slowed, ridership in many suburban municipalities have either flatlined or declined. Only Mississauga and Brampton show consistent, positive growth over the last three years. MiWay, previously known as Mississauga Transit, hasn’t expanded transit operations that much in the last few years, but that city continues to enjoy modest employment growth and improved connections to the airport, Brampton Transit and the TTC. It is currently building a new bus rapid transit (BRT) line, the Mississauga Transitway (more on that in a later post), and city council is backing the Hurontario LRT line, which would largely replace bus service on its busiest corridor.
Brampton’s growth has been, by far, the most impressive. That suburban municipality is growing thanks mostly due to new sprawling subdivisions, but since in the last decade, Brampton Transit has been introducing annual system improvements, including the Zum “BRT-lite” network of limited-stop bus routes. Brampton’s ridership is now almost that of the Hamilton Street Railway (HSR). Unlike Hamilton, Brampton doesn’t have two major post-secondary educational institutions, nor a dense urban core, though it serves Humber College, York University, and two secondary Sheridan College campuses in Brampton and Misssissauga.
In Hamilton, ridership dropped by 1.8% in 2015. Most ridership in Hamilton is concentrated in the lower city, as well as a few trip generators in the suburbs, including Mohawk Collage on the Mountain, and Lime Ridge Mall. Many parts of the lower city have been hit hard by job losses in that city’s major industries, though new subdivisions (and, to a lesser extent, downtown gentrificaton) have contributed to modest population growth. Hamilton is going ahead with a provincially-funded east-west light rail line that will connect McMaster University, Downtown Hamilton, and the east end.
Elsewhere, transit ridership growth has been quite disappointing. Burlington Transit saw a drastic 13.3% decline over the last three years, Durham Region, which I recently visited, saw a major decrease in 2015. However, there is lots of promise in its five-year service strategies, which will improve and simplify the agency’s route structure and provide enhanced service.
2015 ridership for GTHA transit agencies (Milton excluded). The TTC, with narly 75% of the region’s ridership total, dominates. GO Transit holds another 9%.
York Region Transit, serving a population of 1.2 million, has only 1 million annual riders more than Brampton, whose population is nearly half of York’s. And despite adding new subdivisions (and a few new residential towers), ridership declined in the last two years. As illustrated in the table below, YRT’s ridership per capita is less than half of Hamilton’s or Mississauga’s.
In York Region, there’s a troubling disconnect between spending money on capital projects and funding the services that will use the shiny new infrastructure, or feed ridership to it. Brampton has proven that growing service, not necessarily fancy infrastructure, will grow ridership. That said, it remains disappointing that the suburban municipality with the best record for ridership growth in the Toronto region rejected a funded light rail transit line to its downtown core.
Two weeks ago, I was out exploring Durham Region, the eastern end of the Greater Toronto Area. While south Durham Region is mostly made up of generic suburban sprawl, there are some interesting historic villages and new urbanist neighbourhoods. North of Highway 7, Durham Region is still mostly rural, though plans for a new airport in North Pickering may change that.
Sadly, Durham Region remains auto-centric in its outlook, even more so than other suburbs to the north and west of Toronto. The provincial government is constructing an eastern extension of Highway 407, with two new connecting highways to Highway 401 either nearly complete, or proposed. Oshawa, the largest city in Durham, is the birthplace of General Motors Canada, but while the auto industry declines, the city has been continuing to make many civic planning mistakes. And in Ajax, a small symbol of change – new bus and bicycle lanes – is still merely a token effort.
Last week, 
Comparing York Region Transit to other Canadian transit systems, 2013. 
Sean Marshall 